State Farm® Insurance Agent Elena Pleshakov

"Дуже задоволений сервісом! Марія уважна, компетентна та приємна у спілкуванні. Відчувається, що вона дійсно піклується про своїх клієнтів. Рекомендую на всі 100%!"

"Марія — справжній професіонал своєї справи! Усе пояснила зрозуміло, допомогла підібрати найкращий варіант і зробила весь процес легким та комфортним. Дякую за чудовий сервіс! Однозначно рекомендую!"

"I would like to leave a review about Olga, my account manager.

I truly believe that employees like Olga are the reason customers stay with their insurance company instead of switching to another one.

Olga was always available whenever I needed assistance. Throughout our communication, she never once showed any frustration, impatience, or disrespect. Even when I asked the same question several times, she answered calmly, politely, and with genuine patience every single time.

I also experienced significant issues with the department responsible for vehicle repairs. They were extremely difficult to reach for a long time. It was only because of Olga’s persistence that I was finally able to get in touch with them. Thanks to her efforts, someone from that department eventually called me back and started resolving my issue.

What impressed me the most was that Olga even called me on her day off to check on the progress of my case. Whenever I called her, she was always willing to answer and help. That level of dedication is rare.

Olga is kind, professional, friendly, and genuinely cares about her customers. She doesn’t just do her job—she puts her heart into it.

To be honest, because of the poor communication from the vehicle repair department, I was seriously considering changing my insurance company. However, Olga completely changed my opinion through her professionalism, dedication, and the way she treated my situation.

She deserves nothing but respect and appreciation. Employees like Olga are a tremendous asset to any company, and I sincerely hope her management recognizes the outstanding work she does."

"Thank you for helping us. Olha the best"

"Ольга Реппе Хороший сотрудник рекомендую Проявляет большое старание для того чтобы вам помочь"

"Оля мені дуже детально пояснила та допомогла . Я задоволений їхнім відношенням до своїх клієнтів."

"Olha She helped me a great deal; she is a good employee."

"It was very professional experiences working with this incredible person like Elena. Thank you so much for so clarification informations and for god price for incurrence !"

"⭐⭐⭐⭐⭐
Рідко залишаю відгуки, але цього разу просто не міг пройти повз. Марія зі State Farm - це приклад того, яким має бути справжній професіонал! 👏

Вона уважно вислухала всі мої запитання, детально все пояснила, допомогла обрати найкращий варіант і зробила весь процес максимально простим та зрозумілим. Жодного тиску - лише чесність, компетентність і щире бажання допомогти.

Я був приємно здивований таким рівнем сервісу. Сьогодні дуже рідко зустрінеш людей, які настільки відповідально ставляться до своєї роботи. 🌟

Якщо ви шукаєте професіонала, якому можна довіряти, - однозначно рекомендую Марію! Дякую за відмінний сервіс і позитивний досвід! 💯🙌"

"I had a great experience with this insurance agency! I highly recommend reaching out to them if you’re looking for great service and honest guidance.

A special shoutout to Olha! She helped me get insurance quotes for my two vehicles and made the entire process so much easier. I had a lot of questions and didn’t fully understand all the coverage options, but she was incredibly patient and took the time to explain everything in detail. She made sure I understood exactly what I was paying for, down to every dollar.

Olha was professional, knowledgeable, and genuinely cared about helping me find the best option. I never felt rushed, even though I asked a lot of questions. The agency is lucky to have someone like her on their team.
Thank you again!"

"State Farm Agency Elena Legacy Pleshakov is a very professional and helpful agency. I especially want to recognize Maksym Havryliuk for his outstanding service. He went above and beyond to help me with my insurance, was patient, responsive, kind, and truly committed to finding a solution until the very end. I’m very grateful for his help and highly recommend this agency!"

"Elena was amazing! I needed car insurance after 6 pm before 4th of July and wasn’t able to contact anyone. I reached out to Elena and she responded quickly and went above and beyond to make sure I was taken care of. Great experience and will definitely will be working with her for a long time."

"I had a great experience from start to finish. Everything was explained clearly, all of my questions were answered, and the whole process was smooth and stress-free. Tetiana took the time to make sure I understood my coverage and helped me find the best option for my needs. I truly appreciate her professionalism, patience, and excellent customer service. I highly recommend this office to anyone looking for reliable insurance and outstanding support. Thank you, Tetiana!🙏"

"Хочу оставить огромную благодарность за такой сервис!

Даже не ожидала, что смогу получить помощь в праздничный день. Позвонила 4 июля, когда большинство офисов закрыты, а мне ответили, всё подробно объяснили и помогли сразу застраховать машину

Очень приятно, что команда действительно на связи не только в рабочие дни, но и тогда, когда помощь нужна срочно.

Быстро, профессионально и с заботой о клиентах. Спасибо за отличный сервис! Рекомендую"

"Five stars for amazing care and efficiency!
I can’t thank Elena Pleshakov team enough for their wonderful service. They don't just sell insurance - they provide a truly tailored approach. The entire team is exceptionally attentive, warm, and caring. Whenever I have a question, they resolve it quickly and efficiently. It feels great to be in such safe hands!"

"I’m so glad I met Elena! She took the time to explain all the benefits of life insurance and helped me choose the best plan for my needs.

For example, my life insurance costs only $29 per month and provides $1 million in coverage, which I think is an amazing value.

After my great experience, my husband decided to get his life insurance through Elena as well. We both completely trust her and truly appreciate her professionalism.

I also want to mention how wonderful her entire team is. Everyone is incredibly responsive, kind, and always ready to answer questions or help whenever needed. The level of customer service has been outstanding, and I highly recommend Elena and her team to anyone looking for a trustworthy life insurance agent."

"I want to share my extremely disappointing experience with State Farm, especially with the office of Elena Pleshakova. This has been one of the most confusing, frustrating, and unprofessional insurance experiences I’ve ever had. Every month I received different payment amounts, and it was nearly impossible to understand what I was actually being charged for. Whenever I tried to get a detailed breakdown, the agents provided vague, surface‑level explanations that didn’t clarify anything. There is absolutely no transparency in how they calculate their prices or what is included in the policy.

One of the most unacceptable issues was that the agents created a policy without my consent. This is a serious breach of trust and professionalism. On top of that, when I attempted to get a refund for unused days of coverage — something I am fully entitled to — I was told it was not possible. It feels like the company does everything it can to avoid returning money, even when the customer has a legitimate claim.

The pricing alone is shocking. State Farm quoted me $352 per month for one car with full coverage. Meanwhile, Progressive quoted $318 for two cars — one with full coverage and the other with liability only. The difference speaks for itself and clearly shows how overpriced and unreasonable State Farm’s rates are.

Overall, I strongly do not recommend State Farm, and especially the office of Elena Pleshakova. The lack of clarity, inconsistent billing, unapproved policy creation, and refusal to issue refunds make this company extremely unreliable. Save yourself the stress, time, and money — choose another insurance provider."

"This is the worst State Farm office. Be on the lookout. People are unlicensed, uneducated and not responsive at all. Most of them barely speak English. Surprised corporate is allowing this mess to go around. If you want good service and care about your insurance, do yourself a favor and find a better agent."

"Спасибо за быстро подсчитанную квоту. С вами приятно иметь дело"

"Хочу щиро подякувати Олені за професіоналізм, уважність і чудовий сервіс! Уже тривалий час страхую в неї дві машини та оформила страхування життя. За весь час співпраці завжди отримувала детальні консультації, чесні рекомендації та швидкі відповіді на будь-які запитання.
Олена допомагає підібрати оптимальне страхове покриття відповідно до моїх потреб, пояснює всі нюанси простими словами й завжди готова підтримати, якщо виникають будь-які питання. Дуже ціную її відповідальний підхід, відкритість і щире бажання допомогти клієнтам.
Приємно мати справу з людиною, якій можна довіряти. Якщо ви шукаєте надійного страхового агента, який дійсно піклується про своїх клієнтів, щиро рекомендую Олену та її команду. Всі менеджери надзвичайно уважні. Дякуємо за вашу роботу та бажаємо подальших успіхів!"

"Сегодня произошла ситуация, которая окончательно заставила меня прекратить сотрудничество с агентством Елены Плешаковой компании State Farm.
Во время телефонного разговора с сотрудницей по имени Ольга по поводу несправедливого повышения стоимости страховки, я услышала на заднем плане женский голос, говоривший по-русски примерно следующее: «Никуда она не денется, заплатит 200 баксов как миленькая. Она всегда возмущается, а потом платит. И никуда она из нашей компании не уйдет, потому что везде цена еще выше и она об этом знает».
Я была крайне удивлена подобным отношением и спросила Ольгу, почему сотрудники обсуждают клиента так, словно меня нет на линии. В ответ мне сказали, что никто ничего подобного не говорил.
К нашему разговору подключилась сотрудница по имени Татьяна. Когда я подняла вопрос о сказанных ею словах в мой адрес, она отрицала, что произносила их. Вместо того чтобы попытаться разобраться в ситуации или хотя бы проявить уважение к клиенту, меня фактически выставили человеком, который якобы всё неправильно понял или придумал.
Я попросила поговорить с владельцем агентства, однако Татьяна сообщила, что сама является менеджером и если меня что-то не устраивает, я могу отказаться от страхования.
Именно так я и поступила. После пяти лет сотрудничества я закрыла все страховые полисы в этом агентстве.
Я понимаю, что сотрудники не всегда могут повлиять на рост страховых тарифов. Однако уважительное отношение к клиентам зависит не от штата Вашингтон и не от цен на страховку, а от профессионализма и культуры общения. К сожалению, мой последний опыт общения с этим агентством оставил крайне неприятное впечатление. Страховое агентство Елены Плешаковой компании State Farm, я никогда и ни под каким предлогом не буду рекомендовать моим знакомым и людям, которые ищут страховку авто в штате Вашингтон. Может быть другие агенты относятся к своим клиентам более уважительно? Например моя подруга, которая также является клиентом State Farm не имела к ним никаких жалоб и ей почему-то цену не повышают. Она уже несколько лет платит по фиксированному тарифу, даже не имея программы Drive Safe&Save, которая по моему мнению является вредоносной."

"I was a client of Elena Pleshakova's State Farm agency for approximately five years. During that time, I insured two vehicles and my property through this agency.
Throughout those years, my insurance premiums increased regularly. Each time, I was told that the increases were due to rising insurance rates across Washington State. As a result, the cost of full coverage on one of my vehicles increased by more than $500 over the years.
What makes this even more frustrating is that I have a completely clean driving record. I have had no accidents, no tickets, and no insurance claims. For five years, I complied with all requirements and participated in the Drive Safe & Save program, which, in my opinion, is an intrusive and poorly designed app that negatively affects my phone's performance. Despite maintaining an excellent driving record and repeatedly asking the agency to review my rate, my premiums continued to increase every six months.

Until recently, I was unable to switch to a less expensive coverage option because my vehicle was financed and required full coverage. Today, however, an incident occurred that finally convinced me to end my relationship with Elena Pleshakova's State Farm agency.
While speaking on the phone with an employee named Olga regarding yet another increase in my premium, I overheard a woman speaking Russian in the background. I clearly heard words to the effect of: "She's not going anywhere. She'll pay the extra $200. She always complains and then pays anyway. She's not leaving our company because she knows everyone else is even more expensive."

I was shocked to hear employees discussing a customer in such a disrespectful manner while I was still on the phone. When I asked Olga why they were talking about me as if I were not there, I was told that no such conversation had taken place.
Another employee, Tatyana, then joined the call. When I asked her about the comments I had just heard, she denied making them. Rather than attempting to address my concerns or resolve the situation professionally, I was made to feel as though I had imagined the entire incident or misunderstood what was said.
I asked to speak with the owner of the agency. Tatyana informed me that she was the manager and that if I was unhappy with the situation, I was free to take my business elsewhere.
That is exactly what I did.
After five years of loyalty, I canceled all of my insurance policies with this agency.
I understand that agency employees do not control statewide insurance rates. However, respect for customers has nothing to do with Washington State regulations or premium increases. It has everything to do with professionalism, honesty, and customer service.
My final experience with this agency left me deeply disappointed. I would never recommend Elena Pleshakova's State Farm agency to friends, family members, or anyone looking for auto insurance in Washington State.
Interestingly, a friend of mine has also been insured through State Farm for several years and has not experienced the same pattern of constant rate increases, despite not participating in the Drive Safe & Save program. This only adds to my concerns about how rates are determined and reviewed.
Based on my personal experience, I can no longer trust this agency and will be taking my business elsewhere."

"This marks my first time working with State Farm. I would like to specifically commend the work of consultant Tatiana. In my view, she is a true professional who knows her craft inside out. Her tact and confidence are exceptional-qualities that are all too rare these days."

"Спасибо за хорошую работу очень приятно с вами иметь дело"

"I have a Japanese Firetruck and 2 other state farm agents said state farm would not cover them.... period..... Elena got it done!!! When we bought my wife a new car and her insurance agent insisted on naming me in that policy(another state farm agent) Elena reached out because that was essentially extra expense for no reason. She is by far the best state farm agent I've had and I believe she's the 6th agent I've experienced now."