State Farm® Insurance Agent Elena Pleshakov

"Great service, the agent(s) were very knowledgeable and offered alternatives to what I asked for a better outcome. I recommend these State Farm agents as I have dealt with other Offices that simply, not only didn't care but actually created such tension that I left them without a second thought. Elena and her staff were the only thing that saved a customer from completely leaving State Farm. I have no plans to leave this top notch, professionally led Office. Elena and staff saved a long time customer from leaving. Thank you all."

"This office will rip you off . I talked with them multiple times to get a better rate and they never wanted to help me . I saved over $200/month switching providers and got better coverage for my vehicles . When I called with issues they never answer unless you call over and over . Idk if it’s just State Farm or this office but I highly recommend seeking another agent or company ."

"Any small business owner who has employees can relate to this. Occasionally you have an employee who doesn’t take care of business, and you have to fix it. With one exception, which Elena discovered and fixed, my experience has been completely satisfactory. The employee was replaced."

"UPDATE: Avoid this agent at all costs. 0/5 (In response to Elena) You are very good at deflecting. I don't expect you to be there to answer every call from me specifically. I expect that when I call, I will receive accurate information from every employee who works there. Or, at the very least, the same information. I understand that you can't answer every call that comes in, nor do I expect you to. However, I do expect accurate information and a valid reason as to why my rate nearly doubled. Any of your representatives should have that information. I also expect to be told the correct year of my vehicle and not have to argue about how long I've been a customer or whether or not I have auto pay set up. It's the simplest things. Deflect this comment all you want. From reading the negative reviews, I now understand that this is a persistent issue with you. In 2020, you seemed to have had representatives that were more competent, which in turn made you look good. I also should not have had to argue for hours on the phone with your office so that I would have my rates reevaluated. I brought up the fact that my rates were going up but understood $20 was probably inflation. Then they went up again, this time $80, which I brought up and was given excuses. The next time it went up, it was almost $100, which is unacceptable. And after multiple calls with multiple people (not you), I was then told that I was right in questioning the drastic price increase (in less than a year) and was long overdue for a price reevaluation. Again, this is unacceptable treatment of your customers. It doesn't seem very neighborly of you. I've had other issues with your representatives giving me wrong information, and I've spoken with you about it. You then informed me that I was given incorrect information and not to trust the State Farm app, so you definitely know that this has been an ongoing issue. At the very least, take accountability. (ORIGINAL POST) Elena seems to always be out of the office when it's convenient for her. The representatives who work there all have different information, and there's no accountability. It's a nightmare. I just wanted to make sure that someone who knows what they're doing cancels my account. I was told a week before (on a Friday) that she'd call me back because she was out of town until Tuesday. Friday rolled around, and I didn't receive a call from her, but I had received two calls from her representatives about adding a second vehicle. The final straw was when I called and was told she was on lunch, so I called back and was then told she wasn't in the office that day. Again, why did I expect a representative to have accurate information? Oh, but when it comes to taking payments, she's right there to help. I made sure I received an email confirming that I wouldn't owe them anything and that my services were canceled. We shall see."

"I’ve never had a negative experience with State Farm Insurance, All the staff incredible to have in your corner. They make everything extremely easy and whenever i had any sort of problems they were resolved immediately. Very skilled and driven office, will definitely recommend the team."

"the State Farm agent and her associates, especially Iliana, went far beyond the usual expectation of these transactions. They provided information, a quote, and help to allow us to purchase our desired Homeowners Policy in less than 3 days.We were under stress from our HOA to implement a new policy before April 1st and State Farm delivered! BIG thanks from my husband and myself."

"Agent Elena Pleshakov with State Farm and staff have been a pleasure to work with. Anytime I've called and had any questions/concerns regarding my policies or needed to make changes, they are always very helpful and pleasant to deal with. I'm glad I chose her location to fit my insurance needs. Thank you Elena and staff"