State Farm® Insurance Agent Elena Pleshakov

"I want to share my extremely disappointing experience with State Farm, especially with the office of Elena Pleshakova. This has been one of the most confusing, frustrating, and unprofessional insurance experiences I’ve ever had. Every month I received different payment amounts, and it was nearly impossible to understand what I was actually being charged for. Whenever I tried to get a detailed breakdown, the agents provided vague, surface‑level explanations that didn’t clarify anything. There is absolutely no transparency in how they calculate their prices or what is included in the policy.

One of the most unacceptable issues was that the agents created a policy without my consent. This is a serious breach of trust and professionalism. On top of that, when I attempted to get a refund for unused days of coverage — something I am fully entitled to — I was told it was not possible. It feels like the company does everything it can to avoid returning money, even when the customer has a legitimate claim.

The pricing alone is shocking. State Farm quoted me $352 per month for one car with full coverage. Meanwhile, Progressive quoted $318 for two cars — one with full coverage and the other with liability only. The difference speaks for itself and clearly shows how overpriced and unreasonable State Farm’s rates are.

Overall, I strongly do not recommend State Farm, and especially the office of Elena Pleshakova. The lack of clarity, inconsistent billing, unapproved policy creation, and refusal to issue refunds make this company extremely unreliable. Save yourself the stress, time, and money — choose another insurance provider."

"This is the worst State Farm office. Be on the lookout. People are unlicensed, uneducated and not responsive at all. Most of them barely speak English. Surprised corporate is allowing this mess to go around. If you want good service and care about your insurance, do yourself a favor and find a better agent."

"Спасибо за быстро подсчитанную квоту. С вами приятно иметь дело"

"Хочу щиро подякувати Олені за професіоналізм, уважність і чудовий сервіс! Уже тривалий час страхую в неї дві машини та оформила страхування життя. За весь час співпраці завжди отримувала детальні консультації, чесні рекомендації та швидкі відповіді на будь-які запитання.
Олена допомагає підібрати оптимальне страхове покриття відповідно до моїх потреб, пояснює всі нюанси простими словами й завжди готова підтримати, якщо виникають будь-які питання. Дуже ціную її відповідальний підхід, відкритість і щире бажання допомогти клієнтам.
Приємно мати справу з людиною, якій можна довіряти. Якщо ви шукаєте надійного страхового агента, який дійсно піклується про своїх клієнтів, щиро рекомендую Олену та її команду. Всі менеджери надзвичайно уважні. Дякуємо за вашу роботу та бажаємо подальших успіхів!"

"recently contacted the office regarding a premium increase and the staff took the time to explain my options and answer my questions. Insurance rates can change for many reasons, and I appreciate having a team that is willing to help me understand those changes"

"Сегодня произошла ситуация, которая окончательно заставила меня прекратить сотрудничество с агентством Елены Плешаковой компании State Farm.
Во время телефонного разговора с сотрудницей по имени Ольга по поводу несправедливого повышения стоимости страховки, я услышала на заднем плане женский голос, говоривший по-русски примерно следующее: «Никуда она не денется, заплатит 200 баксов как миленькая. Она всегда возмущается, а потом платит. И никуда она из нашей компании не уйдет, потому что везде цена еще выше и она об этом знает».
Я была крайне удивлена подобным отношением и спросила Ольгу, почему сотрудники обсуждают клиента так, словно меня нет на линии. В ответ мне сказали, что никто ничего подобного не говорил.
К нашему разговору подключилась сотрудница по имени Татьяна. Когда я подняла вопрос о сказанных ею словах в мой адрес, она отрицала, что произносила их. Вместо того чтобы попытаться разобраться в ситуации или хотя бы проявить уважение к клиенту, меня фактически выставили человеком, который якобы всё неправильно понял или придумал.
Я попросила поговорить с владельцем агентства, однако Татьяна сообщила, что сама является менеджером и если меня что-то не устраивает, я могу отказаться от страхования.
Именно так я и поступила. После пяти лет сотрудничества я закрыла все страховые полисы в этом агентстве.
Я понимаю, что сотрудники не всегда могут повлиять на рост страховых тарифов. Однако уважительное отношение к клиентам зависит не от штата Вашингтон и не от цен на страховку, а от профессионализма и культуры общения. К сожалению, мой последний опыт общения с этим агентством оставил крайне неприятное впечатление. Страховое агентство Елены Плешаковой компании State Farm, я никогда и ни под каким предлогом не буду рекомендовать моим знакомым и людям, которые ищут страховку авто в штате Вашингтон. Может быть другие агенты относятся к своим клиентам более уважительно? Например моя подруга, которая также является клиентом State Farm не имела к ним никаких жалоб и ей почему-то цену не повышают. Она уже несколько лет платит по фиксированному тарифу, даже не имея программы Drive Safe&Save, которая по моему мнению является вредоносной."

"I was a client of Elena Pleshakova's State Farm agency for approximately five years. During that time, I insured two vehicles and my property through this agency.
Throughout those years, my insurance premiums increased regularly. Each time, I was told that the increases were due to rising insurance rates across Washington State. As a result, the cost of full coverage on one of my vehicles increased by more than $500 over the years.
What makes this even more frustrating is that I have a completely clean driving record. I have had no accidents, no tickets, and no insurance claims. For five years, I complied with all requirements and participated in the Drive Safe & Save program, which, in my opinion, is an intrusive and poorly designed app that negatively affects my phone's performance. Despite maintaining an excellent driving record and repeatedly asking the agency to review my rate, my premiums continued to increase every six months.

Until recently, I was unable to switch to a less expensive coverage option because my vehicle was financed and required full coverage. Today, however, an incident occurred that finally convinced me to end my relationship with Elena Pleshakova's State Farm agency.
While speaking on the phone with an employee named Olga regarding yet another increase in my premium, I overheard a woman speaking Russian in the background. I clearly heard words to the effect of: "She's not going anywhere. She'll pay the extra $200. She always complains and then pays anyway. She's not leaving our company because she knows everyone else is even more expensive."

I was shocked to hear employees discussing a customer in such a disrespectful manner while I was still on the phone. When I asked Olga why they were talking about me as if I were not there, I was told that no such conversation had taken place.
Another employee, Tatyana, then joined the call. When I asked her about the comments I had just heard, she denied making them. Rather than attempting to address my concerns or resolve the situation professionally, I was made to feel as though I had imagined the entire incident or misunderstood what was said.
I asked to speak with the owner of the agency. Tatyana informed me that she was the manager and that if I was unhappy with the situation, I was free to take my business elsewhere.
That is exactly what I did.
After five years of loyalty, I canceled all of my insurance policies with this agency.
I understand that agency employees do not control statewide insurance rates. However, respect for customers has nothing to do with Washington State regulations or premium increases. It has everything to do with professionalism, honesty, and customer service.
My final experience with this agency left me deeply disappointed. I would never recommend Elena Pleshakova's State Farm agency to friends, family members, or anyone looking for auto insurance in Washington State.
Interestingly, a friend of mine has also been insured through State Farm for several years and has not experienced the same pattern of constant rate increases, despite not participating in the Drive Safe & Save program. This only adds to my concerns about how rates are determined and reviewed.
Based on my personal experience, I can no longer trust this agency and will be taking my business elsewhere."

"This marks my first time working with State Farm. I would like to specifically commend the work of consultant Tatiana. In my view, she is a true professional who knows her craft inside out. Her tact and confidence are exceptional-qualities that are all too rare these days."

"Спасибо за хорошую работу очень приятно с вами иметь дело"

"I have a Japanese Firetruck and 2 other state farm agents said state farm would not cover them.... period..... Elena got it done!!! When we bought my wife a new car and her insurance agent insisted on naming me in that policy(another state farm agent) Elena reached out because that was essentially extra expense for no reason. She is by far the best state farm agent I've had and I believe she's the 6th agent I've experienced now."

"Always pleased with the results ."

"Good company, good insurance."

"Очень доволен работой State Farm!
Сотрудники всё чётко и понятно объяснили, без лишней воды. Ответили на все мои вопросы, помогли разобраться в деталях страховки и подобрали хороший вариант. Чув-ствуется профессионализм и уважение к клиенту. Спасибо за отличный сервис!"

"Good service .,nice and kind people with very good advice
Thank you very much for your service and help !"

"Friendly people who are ready to help. I liked how quickly and efficiently everything is done."

"Great car insurance for my son and I both. Lots of discounts for teen drivers."

"I’ve been working with this office for almost two years now, and I’m very happy with their service. Elena, the office manager, and her assistants Tatiana and Valentina are absolutely amazing — professional, responsive, and always helpful. They truly care about their clients and make everything clear and easy. I would confidently recommend this office to my friends and anyone looking for reliable insurance support."

"I’ve had a great experience with this agency. I want to personally thank Tanya Shevtsov and Tatyana Shcherban I’ve for their amazing help. Both are true professionals who make insurance simple and stress-free. It’s a pleasure to work with such a supportive team at Elena's office. Highly recommend!

Sincerely,
Alexey"

"Would not recommend. Switched from another carrier and it was a nightmare. Communication was good at first but as soon as I switched over it was not good anymore. Would look elsewhere. I went back to old company again after only a few weeks. Too bad because the policies themselves weren’t bad, it was just the communication or lack there of and completely dropping the ball on the details of the transition. In the end they blew it for a new client with auto, home and umbrella policies and lost my business in a matter of about 3 weeks time."

"I've been using the services of this company for a long time, and I'm very happy about it. I'm satisfied with the conditions they offer, and the team is really nice—everyone is polite, attentive, and responds quickly to calls and emails!"

"I had a splendid experience! An agent I worked with (Tatiana) is a knowledgeable and competent professional and my new car insurance rate exceeded all my expectations!!! Highly recommend!"

"Excellent customer service! Thank you"

"Great service, very satisfied."

"Дуже задоволений сервісом вашої компанії"

"Чудовий сервіс! Таня допомогла оформити renters insurance дуже швидко, усе доступно пояснила та відповідала на всі питання. Відчувається турбота й професіоналізм. Залишилась дуже задоволена, рекомендую."