State Farm® Insurance Agent Elena Pleshakov
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Polina Yoshimura
September 5, 2024
5
out of
5
rating by Polina Yoshimura
"I got a great quote, service was prompt and excellent. Definitely will have referrals coming their way!"
We responded:
"Polina, thank you for your wonderful review! I'm glad you received a great quote and prompt service. We appreciate your referrals and look forward to assisting you and your friends in the future. - Elena Pleshakov - State Farm Insurance Agent, Portland, OR"
Oleg Tcaci
August 23, 2024
5
out of
5
rating by Oleg Tcaci
"I had the best experience with Elena, when I was buying a car they were so fast with giving me a quote on new car and it was the cheapest out of all other companies. And it was the best coverage because after six months I got in an accident, and the person who was at fault didn't have any insurance. So I called the Elena's office and Valentina answered the phone and was assisting me through the whole process what are the next steps I have to take. She was very professional and helpful. When I opened a claim it turned out that everything was covered and the whole process was super easy. With couple phone calls everything was resolved and the rental, repairs for my car, and massage treatments. I was very happy to know that for my rental I didn't have to buy an insurance from Enterprise because my policy covered everything. Thank you so much."
We responded:
"Oleg, thank you for your detailed review. I'm glad you had a positive experience with our office when buying your car and that our quote was competitive. It's reassuring to know that Valentina was able to assist you professionally through the process after your accident. We strive to make everything as smooth as possible for our customers. If you need any further assistance, please don't hesitate to reach out. - Elena Pleshakov - State Farm Insurance Agent, Portland, OR"
Zuray Perez
August 23, 2024
5
out of
5
rating by Zuray Perez
"WOW!! I walked into Elena’s agency and felt at home. The staff and Elena work passionately together to provide the customer and current insured the best service possible on their policy plans. I'm grateful to this agency for educating me about the financial resources available for my future and the different ways I can secure the wellbeing of my family. They educated me step by step on auto coverage and I chose what was right for my family. I recommend setting an appointment with the agency to create your custom policy plan. I’m referring Elena’s Agency to my family and friends 🙂"
We responded:
"Zuray, thank you for your wonderful review. I'm glad you felt at home at our office and found our team passionate and helpful. It's great to know that we could assist you in understanding your auto coverage options. Your recommendation means a lot to us. We're here to help you, your family, and your friends with any future needs. - Elena Pleshakov - State Farm Insurance Agent, Portland, OR"
Katrina Kuzmina
August 22, 2024
1
out of
5
rating by Katrina Kuzmina
"Severely disappointing, unprofessional, and incompetent office. Every time I call, new information and new rules emerge that no one ever mentioned before. Half the time what is discussed on the phone does not get done by the agent on their side, leaving the customer in a compromised situation. No clarity, no professional attitude, no reliability. I was trying to change my insurance to “parked” as I was traveling, the agent over the phone got the dates of travel and assured me that the coverage would be changed to “parked.” Next thing I know is that my plan was never actually changed to a different “comprehensive parked” coverage. And there is no record of that ever being discussed. And that is a recurring issue with their communication! Oh what a frustrating experience it is to be involved with this insurance provider."
We responded:
"Our office thanks Katrina for this feedback. I will personally review the account to make sure the service we provided matches the vision and mission of our agency. We’ve loved working with Katrina up until today. This review took me back a bit, because I personally spoke with Katrina a few times in the past couple of years and my impression of her as an individual does not align with this review. Anyhow, it’s my birthday today and I am going to celebrate it with great people. I wish everyone reading this response an amazing end of summer. Life is precious! Spend the time you have wisely! "
Lauren Kennedy
August 15, 2024
5
out of
5
rating by Lauren Kennedy
"Elena's team did a fantastic job assisting me with a new policy. They were incredibly responsive, made sure I had exactly the right level of coverage and pointed out things I needed to consider that I hadn't thought of. I would highly recommend working with them."
We responded:
"Hey Lauren, Thanks for the awesome review! I'm glad our team could help you with your new policy and ensure you had the right coverage. It's great to know you found our responsiveness and thoroughness helpful. If you need anything else, feel free to reach out. - Elena Pleshakov - State Farm Insurance Agent, Portland, OR"
Karin Bryant
August 3, 2024
5
out of
5
rating by Karin Bryant
"Great communication, friendly, and helpful. I highly recommend Elena!"
We responded:
"Hi Karin, thanks so much for the wonderful review! I'm glad you found our communication friendly and helpful. If you ever need anything else, feel free to reach out! - Elena Pleshakov - State Farm Insurance Agent, Portland, OR"
Tetiana Kapko
August 2, 2024
5
out of
5
rating by Tetiana Kapko
"Thank you very much Valya Shabalkina!!! A good specialist, does his job, everything is very fast and high quality!!! Thank you."
We responded:
"Hi Tetiana! Thanks a lot for your kind words! We're so glad Valya could assist you quickly and efficiently. If you need anything else, we're here to help! - Elena Pleshakov - State Farm Insurance Agent, Portland, OR"
Dmytro Lyubchenko
June 20, 2024
5
out of
5
rating by Dmytro Lyubchenko
"Very nice peoples"
We responded:
"Thank you, Dmytro, for your 5-star rating and for recognizing our team's friendliness! We are pleased to have provided you with excellent service. If you ever need assistance with your insurance needs, feel free to reach out. Elena Pleshakov - State Farm Insurance Agent, Portland, OR"
J David
June 14, 2024
5
out of
5
rating by J David
"Great service, the agent(s) were very knowledgeable and offered alternatives to what I asked for a better outcome. I recommend these State Farm agents as I have dealt with other Offices that simply, not only didn't care but actually created such tension that I left them without a second thought. Elena and her staff were the only thing that saved a customer from completely leaving State Farm. I have no plans to leave this top notch, professionally led Office. Elena and staff saved a long time customer from leaving. Thank you all."
We responded:
"Thank you, J David, for your glowing review! We are pleased to have provided you with knowledgeable service and better alternatives. Our team is grateful for the opportunity to assist you and we're elated to have saved you from leaving. We look forward to continuing to meet your insurance needs in the future! - Elena Pleshakov - State Farm Insurance Agent, Portland, OR"
Todd Alonso
June 6, 2024
1
out of
5
rating by Todd Alonso
"This office will rip you off . I talked with them multiple times to get a better rate and they never wanted to help me . I saved over $200/month switching providers and got better coverage for my vehicles . When I called with issues they never answer unless you call over and over . Idk if it’s just State Farm or this office but I highly recommend seeking another agent or company ."
We responded:
"Dear Todd, I am sorry to hear about your negative experience with our office, and I apologize for any inconvenience you may have faced. We always aim to provide excellent service and support to our clients, and it is disappointing to hear that we fell short in your case. We value your feedback and take it seriously. We will review our communication processes and customer service procedures to ensure that situations like the one you described are addressed and improved upon. Your experience is not reflective of the level of service we strive to provide. I am glad to hear that you found a provider that better meets your needs and saves you money. It is important to us that our clients are satisfied and have the coverage they require. If there is anything specific you would like to discuss or if you have any further feedback for us, please feel free to reach out. We appreciate your input and will use it to enhance our services moving forward. Thank you for bringing this to our attention. Sincerely, Elena Pleshakov, Agent "
bollocks9543
May 29, 2024
5
out of
5
rating by bollocks9543
"Any small business owner who has employees can relate to this. Occasionally you have an employee who doesn’t take care of business, and you have to fix it. With one exception, which Elena discovered and fixed, my experience has been completely satisfactory. The employee was replaced."
We responded:
"Thank you for sharing your experience! We're pleased to hear that we were able to address the issue promptly and ensure your satisfaction. We appreciate your understanding and are grateful for the opportunity to assist you. If you need anything in the future, our team is here to help! - Elena Pleshakov - State Farm Insurance Agent, Portland, OR"
Suzy Wolters
May 24, 2024
5
out of
5
rating by Suzy Wolters
"Always helpful with all policy questions and changes"
We responded:
"Suzy, I'm pleased to hear that you find our team always helpful with your policy questions and changes! If you ever need assistance in the future, feel free to reach out. Elena Pleshakov - State Farm Insurance Agent, Portland, OR"
Oleksandr Tkach
May 22, 2024
5
out of
5
rating by Oleksandr Tkach
"Thank you so much for always being helpful and professional with service, Valya Shabalkina🤗"
We responded:
"Thank you so much for your 5-star rating, Oleksandr! Valya is thrilled to have been able to assist you with professional and helpful service. We're grateful for your kind words and look forward to serving you again in the future! Elena Pleshakov - State Farm Insurance Agent, Portland, OR"
Lynn Koehler
May 4, 2024
5
out of
5
rating by Lynn Koehler
"Very pleasant interaction with Valya. She immediately solved the question I had!!"
We responded:
"Thank you for the five-stars, Lynn! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most. - Elena Pleshakov - State Farm Insurance Agent"
XOXOeddy love
April 30, 2024
5
out of
5
rating by XOXOeddy love
"Very kind and professional staff. Would definitely go back if my budget allowed it."
We responded:
"We appreciate your feedback and kind words about our professional staff. Thank you for opportunity to assist with your insurance needs, we'll always be here to help and look forward to serving you again in the future! - Elena Pleshakov - State Farm Insurance Agent"
Diana Serrano
April 26, 2024
1
out of
5
rating by Diana Serrano
"I do not recommend this agent. Not good communication and misleading information. I’m looking for a new provider."
We responded:
"Diana! What a beautiful name! It’s my daughter name too. I wanted to give you a few days to remove this review since I emailed you directly with some facts about your policy, but since the review is still here, I will go ahead and share with the public what prompted you to leave us such unclear and vague review. I will start with the phone call we received from you on Friday, April 26th, asking for Rental Car Coverage for your vehicle that is in the shop due to a mechanical issue. The shop did not provide you with the loaner. You were told that your policy does not have Rental Car Endorsement, and even if it did, it would not cover a rental due the fact that mechanical breakdowns are not considered a covered loss. You let us know that you were under the impression that you have “full coverage” and now you don’t trust our agency. There were a lot more words said on the call, but I am trying to keep this response as short as possible. After reviewing your account, we found the following: I was able to retrieve your online quote you completed with State Farm on 10/23/2023, which shows that you did not include Rental Car endorsement as part of your desired coverage. On 10/30/2023, my team member left you a voicemail to go over your auto policy and discuss increasing your Property Damage Coverage, adding Rental Reimbursement, and helping you set up your StateFarm.com account. I have attached a screenshot of the note on your account in my emailed response to you on Friday, the 26th. I pulled your insurance history all the back to 2017, your auto insurance policies prior to State Farm never had Rental Car endorsement either. For your information and everyone else’s that is reading this response: Rental Car endorsement does not automatically apply to so-called “full coverage”, which is NOT an actual type of coverage, but a general term used to describe a policy that combines Liability, Comprehensive and Collision coverages. "
Gabriel
April 17, 2024
5
out of
5
rating by Gabriel
"Very helpful staff!"
We responded:
"Thank you Gabriel! "
Cindy Gagliano
April 17, 2024
5
out of
5
rating by Cindy Gagliano
"It took a little time but all is well"
We responded:
"Cindy, thank you! We appreciate your trust in us to take care of your insurance policies. - Elena Pleshakov - State Farm Insurance Agent"
Scott Sampson
April 12, 2024
5
out of
5
rating by Scott Sampson
"Iliana was great. She was very patient and very personal. Awesome customer service. She explained everything extremely well and answered all questions. Very much appreciated. Highly recommend Iliana!"
We responded:
"Thank you for your feedback, Scott! Iliana always aims to provide prompt and helpful service. If you have any more questions or need further assistance in the future, feel free to reach out. - Elena Pleshakov - State Farm Insurance Agent"
Anna Meza
April 7, 2024
1
out of
5
rating by Anna Meza
"UPDATE: Avoid this agent at all costs. 0/5 (In response to Elena) You are very good at deflecting. I don't expect you to be there to answer every call from me specifically. I expect that when I call, I will receive accurate information from every employee who works there. Or, at the very least, the same information. I understand that you can't answer every call that comes in, nor do I expect you to. However, I do expect accurate information and a valid reason as to why my rate nearly doubled. Any of your representatives should have that information. I also expect to be told the correct year of my vehicle and not have to argue about how long I've been a customer or whether or not I have auto pay set up. It's the simplest things. Deflect this comment all you want. From reading the negative reviews, I now understand that this is a persistent issue with you. In 2020, you seemed to have had representatives that were more competent, which in turn made you look good. I also should not have had to argue for hours on the phone with your office so that I would have my rates reevaluated. I brought up the fact that my rates were going up but understood $20 was probably inflation. Then they went up again, this time $80, which I brought up and was given excuses. The next time it went up, it was almost $100, which is unacceptable. And after multiple calls with multiple people (not you), I was then told that I was right in questioning the drastic price increase (in less than a year) and was long overdue for a price reevaluation. Again, this is unacceptable treatment of your customers. It doesn't seem very neighborly of you. I've had other issues with your representatives giving me wrong information, and I've spoken with you about it. You then informed me that I was given incorrect information and not to trust the State Farm app, so you definitely know that this has been an ongoing issue. At the very least, take accountability. (ORIGINAL POST) Elena seems to always be out of the office when it's convenient for her. The representatives who work there all have different information, and there's no accountability. It's a nightmare. I just wanted to make sure that someone who knows what they're doing cancels my account. I was told a week before (on a Friday) that she'd call me back because she was out of town until Tuesday. Friday rolled around, and I didn't receive a call from her, but I had received two calls from her representatives about adding a second vehicle. The final straw was when I called and was told she was on lunch, so I called back and was then told she wasn't in the office that day. Again, why did I expect a representative to have accurate information? Oh, but when it comes to taking payments, she's right there to help. I made sure I received an email confirming that I wouldn't owe them anything and that my services were canceled. We shall see."
We responded:
"Hello Anna! Thank you for your feedback. I take accountability for my team not informing you of my role in the office. All families we serve are very important to us and we appreciate everyone’s business, yet as a State Farm agent, it is my responsibility to prioritize the needs of our customers. For example, if I am not in the office, it does not mean I am not assisting my customers. Like a good neighbor, I become a part of customers’ life events (good or bad), such as: home fires, auto accidents, loss of a loved one. We appreciate our customers, who understand that my role in the office extends further than just the office location, as I try to be with my customers during very difficult moments of their lives. I also want to apologize on behalf of my team for promising you a call back from me. After taking time off during spring break, I had multiple complicated events to attend to such as robbery claim, inhabitable home water damage claim, and helping a son walking through next steps since he learned his mother (our customer) has very little time left on this earth. As much as I would like to be present in the office and pick up every single call, I wouldn’t be accomplishing my business mission which is to protect our customers financial well-being from expected events and realize their financial dreams. Thank you for understanding! "
Tatyana Donchenko
March 28, 2024
5
out of
5
rating by Tatyana Donchenko
"Great customer service. Valentina is the best!"
We responded:
"Thank you for the glowing review, Tatyana Donchenko! I'm thrilled to hear that you had a great customer service experience with us, especially with Valentina. If you ever need assistance in the future, our office is here to help. - Elena Pleshakov - State Farm Insurance Agent, Portland, OR"
Valera Sidorchuk
March 24, 2024
5
out of
5
rating by Valera Sidorchuk
"Switched over to State Farm after meeting with Elena and receiving a much better rate than what I had before elsewhere on my home and auto. Thank you"
We responded:
"Wow, thank you for the 5-star rating, Valera! We are thrilled to hear that you found better rates for your home and auto insurance after switching to State Farm with our office. Our team is dedicated to providing excellent service and competitive rates. We look forward to continuing to meet your insurance needs in the future. - Elena Pleshakov - State Farm Insurance Agent, Portland, OR"
Adrián Guerrero García
March 23, 2024
5
out of
5
rating by Adrián Guerrero García
"I’ve never had a negative experience with State Farm Insurance, All the staff incredible to have in your corner. They make everything extremely easy and whenever i had any sort of problems they were resolved immediately. Very skilled and driven office, will definitely recommend the team."
We responded:
"Thank you, Adrian, for the amazing review! Our team works hard to provide a great insurance experience in Portland and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship! - Elena Pleshakov - State Farm Insurance Agent, Portland, OR"
Marina
March 21, 2024
5
out of
5
rating by Marina
"have been a pleasure to work with Elena ,wonderful service, kind and understanding person. Thank you so much"
We responded:
"Thank you for sharing your experience Marina. We would love to help more people like you!"
Pavel Shabalkin
March 20, 2024
5
out of
5
rating by Pavel Shabalkin
"Thank you for your best service and professionalism any time when I’m reaching your office."
We responded:
"Thank you, Pavel, for your kind words and for recognizing our team's dedication to providing top-notch service and professionalism. We are delighted to hear that you have had a positive experience each time you visit our office. Your satisfaction is our priority, and we look forward to continuing to serve you with excellence. - Elena Pleshakov - State Farm Insurance Agent, Portland, OR"